Privacy policy

Welcome to Lumara Threads. We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.lumarathreads.com] and make a purchase.

​Please read this policy carefully. By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

​We collect information that you provide directly to us, as well as information automatically collected when you navigate the site.

  • ​Contact & Account Data: Your name, email address, shipping address, billing address, and phone number when you place an order, create an account, or contact customer support.
  • ​Payment Information: When you make a purchase, your payment details (such as credit/debit card numbers or mobile wallet details) are processed securely by our third-party payment gateways. We do not store your full payment card details on our servers.
  • ​Communication Data: Any information you provide when you sign up for our newsletter, participate in a survey, or reach out to us with inquiries.

2. How We Use Your Information

​We use the information we collect for various business purposes, including:

  • ​Fulfilling Orders: To process, pack, ship, and deliver your purchases, and to send you order confirmations and tracking updates.
  • Customer Support: To respond to your comments, questions, and requests.
  • ​Marketing & Personalization: To send you promotional emails, updates about new collections, and targeted advertisements on social media platforms (such as Instagram and Facebook) based on your browsing preferences. You can opt out of marketing emails at any time.
  • ​Site Improvement: To monitor and analyze website trends, usage, and activities to improve our store layout, product offerings, and overall customer experience.
  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. Sharing Your Information

​We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers who help us operate our business:

  • ​E-commerce & Hosting Providers: Companies that host our website and manage our online store infrastructure.
  • ​Payment Processors: Secure third-party payment gateways that handle payment authorization and processing.
  • ​Courier & Logistics Partners: Delivery and shipping companies that handle the physical dispatch of your orders.
  • Marketing & Analytics partners: Services like Google Analytics and Meta Advertising tools that help us understand user behavior and deliver relevant marketing campaigns.
  • ​Legal Compliance: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).

5. Your Rights and Choices

​You may have the following rights regarding your personal data:

  • ​Access & Correction: The right to request access to the personal data we hold about you or to ask that we correct inaccurate information.

6. Changes to This Privacy Policy

​We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

​7. Contact Us

​If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

​Lumara Threads

​Email: lumarathreads@gmail.com

​Phone: 123 456 789