Return & Exchange Policy

No Refund, Only Exchange:

We offer exchanges for items purchased from our online store. Unfortunately, we do not provide refunds. If you are not satisfied with your purchase, you may exchange it for a different size, color, or style of equal or lesser value.

Exchange Eligibility:

To be eligible for an exchange, the following conditions must be met:

1. The item must be in its original condition, unworn, unwashed, and with all tags and labels attached.
2. The exchange request must be initiated within 15 days of receiving the item, based on the delivery date confirmed by the shipping carrier.
3. You can exchange your purchased items only once, regardless of the quantity bought under the same bill. Please check all your items carefully and make any exchanges in a single request. Multiple exchange visits for different items from the same bill will not be entertained.

Step by Step Process for Entertaining Returns / Exchanges

Original Condition:

The term "original condition" refers to the state of a product as it was when received by the customer, without any alterations, use, or damage. To ensure clarity, original condition is defined as follows:

1. Unworn:
The item has not been worn or used in any capacity beyond trying it on for size.
No signs of wear, such as stains, odors, creases, or damage to the fabric.

2. Unwashed:
The item has not been laundered, dry-cleaned, or otherwise treated with cleaning products.

3. With All Original Tags and Labels Attached:
Any manufacturer, brand, or care instruction tags that were attached at the time of delivery must remain securely attached to the product.
Missing or tampered tags will render the item non-refundable.

4. In Original Packaging:
The item must be returned in its original packaging, including boxes, dust bags, or protective covers where applicable.
Packaging must be intact and free from damage, such as rips, stains, or writing.

5. Free from Damage:
No physical damage, such as tears, holes, or scratches, should be present.
Items with altered stitching, missing embellishments, or other signs of tampering will not qualify as being in original condition.

6. No Alterations or Customizations:
The item must not have been altered, tailored, or customized in any way, including changes to fit or design.

7. Odor-Free:
The item should be free from any foreign odors, including but not limited to perfume, smoke, or food smells.

8. Unused Product:
Items that are perishable or have a limited shelf life (such as cosmetics) must remain sealed and unused.

Exceptions and Non-Returnable Items:

To ensure transparency, certain items are subject to exceptions or specific conditions for returns and refunds. Please review the following terms carefully:

1. Sale Items:
Items purchased at full price that are later discounted during a sale will only be eligible for a refund equivalent to the sale price, not the original purchase price.

Customers are encouraged to review the sale price at the time of their return request for clarity.

2. Other Non-Returnable Items:
Items marked as "Final Sale" at the time of purchase are not eligible for refunds or exchanges.

Products that have been used, damaged, or are not in their original condition and packaging will not be accepted for returns.

Return Shipping Costs Policy:

1. Shipping Costs Due to Lumara Threads's Error:
If the return is initiated because of an issue caused by Lumara Threads (e.g., incorrect item sent, defective product, or other errors attributable to Lumara Threads), the shipping costs for returning the item will be borne by Lumara Threads.

In such cases, customers are advised to contact our customer service team, who will provide the necessary return shipping label or reimburse the return shipping costs, as applicable.

2. Shipping Costs Due to Customer's Reason:
If the return is initiated for reasons unrelated to Lumara Threads's error (e.g., change of mind, incorrect size ordered by the customer, or any other reason not attributable to Lumara Threads), the shipping costs for returning the item will be borne by the customer.

Customers will be responsible for arranging and covering the costs of shipping the item back to Lumara Threads's designated return address.